To Whom It May Concern:
I would like to register a complaint re my flight (or nonflight) on July 27 (confirmation no. N17QS1). Flight 668 from JFK to PWM, which was supposed to depart at 10:55 a.m., was first said to be delayed and then finally canceled at about 12:30 pm, purportedly because of mechanical failure. Passengers were assured that they would have no trouble flying standby on the subsequent flight, 604, which was to depart at 1:43 pm. In fact, there was no seat for a single standby on that flight. We were then booked for Flight 606, departing at 5:29 pm. We were assured that our luggage had gone ahead, on Flight 604, and would be awaiting us in Portland. In fact, when we finally got to Portland more than seven hours after we were originally scheduled to arrive, our luggage was nowhere to be found. It arrived the next day. Because I had missed the last scheduled ferry to the island where I had rented a house for the week, I had to pay $100 for a special boat to deliver me to the house. My husband, who had arrived in Portland two days earlier, was forced to spend his entire day rushing between the airport and the dock in South Freeport trying to arrange that special boat. I missed a day of my vacation. So did he. In addition, I wasted at least $25 on airport food. And although I tried to be pleasant, reasonable and accommodating throughout the ordeal, I was treated with startling rudeness and misinformation, as were the other passengers.
What I would like to know is, how are you going to compensate me for a seven-hour flight delay, $125 in extra food and transportation expenses, a lost day of vacation for both me and my husband, and the delay in luggage delivery?
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